Allgemeine Geschäftsbedingungen (AGB) Cryopoint (www.cryopoint.com) (Stand: 16. September 2025) 1. Allgemeines 1.1 Geltungsbereich Dies sind die allgemeinen Geschäftsbedingungen der Cryopoint Franchise GmbH sowie der einzelnen Cryopoint Standorte in der DACH-Region, welche durch die selbständigen Franchisenehmer betrieben werden, nachfolgend Cryopoint genannt. Alle von Cryopoint geschlossenen Verträge unterliegen den nachfolgenden Geschäftsbedingungen. Sollte der Kunde Unternehmer im Sinne des § 14 BGB sein, finden die vom Kunden gestellten Geschäftsbedingungen keine Anwendung, auch wenn Cryopoint ihrer Geltung nicht ausdrücklich widerspricht. Deviations only apply if Cryopoint confirms them in writing . 1.2 User account In order to use the functions of the website www.cryopoint.com, the mobile app and the appointment booking tool, you must create a user account for our booking system MySports and/or Shore. You can access the respective booking platform via the login on our website www.cryopoint.com at the respective subpage of the location or via our app “Cryopoint”. The use of a third-party user account is not permitted. You are obliged to keepyour access data secret and to inform Cryopoint immediately of any unauthorized accessor misuse. Cryopoint shall not be liable for any loss of data due to a cause withinyour sphere of responsibility. In the event of a security breach orunauthorized use of your account, you should inform Cryopoint immediately.The appointment booking platform is operated by Shore GmbH and MagiclineGmbH respectively. Both partner companies are independent of Cryopoint companies. The use of the respective platforms is subject to their own terms and conditions. The general terms and conditions of Shore GmbH can be found at https://www.shore.com/de/rechtliches/. The general terms and conditions of Magicline GmbH can be found at https://public.sportalliance.com/magicline/de/gtc/magicline-de-gtc-20211206.pdf . Please check your entries for correctness and completeness before submitting your data to Cryopoint. Please inform Cryopoint immediately of any changes to your data . Cryopoint reserves the right to close your user account in justified cases and to withhold the services offered to you. This applies in particular in the event that you violate applicable law, your contractual agreement with Cryopoint or Cryopoint’s house rules. 1.3 Booking system, usage rules, waiting list and house rules You can use your user account to book the offers at the Cryopoint locations. A visit is only possible during the normal opening hours of the respective 1 location or after individual consultation. All recharge, wellness and cryo offers are available for booking at. Section 1.6 applies to the availability of the offers. Booked offers cannot be transferred to third parties. Purchased card allotments and offers cannot be shared and are personalized. Cryopoint may allow exceptions in individual cases. This applies in particular to contingents booked bycompanies for use by their employees. The decision on the approval of an exception is at the sole discretion of Cryopoint. There is no legal entitlement to . In the event that an application is already fully booked, you have the option of registering on the waiting list after contacting the respective location by telephone. If a date becomes available for the desiredapplication, you will be moved up to the desired course place. Cryopoint will inform you by e-mail or telephone that you have been moved up. To do this, you must have agreed to receive emails from Cryopointin youraccount on the booking platform. With the notification, your appointment booking for this application becomes binding. In this case, the provisions of section 1 apply in the same way as in the case of a regular booking. Cryopoint’s house rules are part of the terms and conditions and apply in all premises of Cryopoint. Participants are obliged to comply with the provisions of Cryopoint’s house rules. 1.4 Cancellation Cancellation is only possible up to 24 hours before the event at the latest. In the event of later cancellation or no-show, the full price or contingent will be charged. Cryopoint reserves the right to charge a cancellation fee in the event of a late cancellation. If you do not show up for a booked appointment, the appointment or the contingent will still be deducted from your member account or the respective 3/ 5/10 card and charged. A refund is excluded. If you cancel a booked appointment during participation, the appointment or the quota will still be deducted from your member account or the respective 3/5/10 card and charged. Reimbursement is excluded.1.11 Limitation of liability Cryopoint is liable without limitation for damages resulting from injury to life, body and health as well as in the case of intentional or grossly negligent behavior. In the event of slight negligence, Cryopoint is only liable in the event of a breach of essential contractual obligations (“cardinal obligations”) and limited to the foreseeable damage typical of the contract, . Cryopoint accepts no liability for valuables brought into the shop, except in the case of intent or gross negligence. Customers are expressly advised not to leave any valuables on the premises. 1.5 Start of appointment Customers with an appointment are obliged to arrive at the store in good time, at least 5 minutes before the start of the booked appointment. In the event of a late arrival , Cryopoint reserves the right to assign your appointment to another customer at and to charge your quota. Customers who have booked an appointment for a treatment at Cryopoint for the first time are obliged to arrive at the store at least 10 minutes before the start of the treatment. The staff will give you the necessary introduction and explanation of the treatment procedure at before the start. It is not possible to carry out the application at a first appointment without prior instruction and explanation. Otherwise, paragraph 1 applies accordingly. 1.6 Availability The available offers may vary depending on the location. There is no legal claim to the availability of a specific offer at a location other than the one shown or at a time other than the one shown at . For the availability and prices of offers at your location, please refer to the respective booking system or the price overview displayed on the website or in the local store. Cryopoint reserves the right to cancel appointments at short notice and to change times and/or trainers. Customers will be informed of the cancellation either by telephone or e-mail in good time before the scheduled start of theappointment. In the event of a cancellation, a refund will be made. Cryopoint reserves the right to close individual stores on all public holidays and on up to 20 days a year due to renovation work or other urgent operational requirements. In addition, Cryopoint reserves the right to close the stores between December 24th and January 2nd of the following year as well as to carry out short-term closures of a maximum of 5 working days at a time. In the event of closure, the dates will be announced in advance by on the notice board and/or by email. Any refunds due to closure are excluded. If an booked offer with a limited validity period is affected by the closure , the validity period of the offer will be extended by the number of days on which the locations would have been open within the validity period without the closure. Cryopoint will always try to provide you with the services offered. However, Cryopoint cannot guarantee that the services will be available at all times. In the event of a disruption to the Internet services and in the event of maintenance work, repairs or the introduction of new services, short-term outages are possible. In this case, no legal claim can be made against Cryopoint. Cryopoint tries to keep the duration of temporary interruptions and restrictions to a minimum 2. Special features when booking application offers.1.7 Photography and filmingFilming or photography for commercial purposes is not permittedwithin the premises of Cryopoint. This applies without restrictionat all Cryopoint locations. Cryopoint may grant you permission to make recordings after prior request in individual cases.Cryopoint attaches great importance to the privacy and well-being of our customers andemployees. We therefore kindly ask you to refrain from taking photographs and filming for private purposes on our premises if this could violate the rights and privacy of other persons. We would like to point out that secretly photographing or filming persons without their express consent is illegal in many countries and legal systems. Cryopoint assumes no liability for violations of personal rights, data protection or other legal provisions in connection with photo and film recordings that violate these GTC. Cryopoint reserves the right to take legal action in the event of the unlawful taking of photographs orfilm recordings.1.8 CopyrightThe content, logos, graphics, worksetc. contained on the Cryopoint websites are subject to German copyright law. The reproduction, editing, distribution and any kind of utilization outside the limits of copyright law require the written consent of Cryopoint. Downloads and copies of this site are only permitted for private, non-commercial use. Cryopoint respects the copyrights of third parties. If content on the websites of Cryopoint infringes the rights of third parties, Cryopoint will remove this content immediately at the request of the authorized party. 1.9 Third-party websites The websites operated by Cryopoint may contain links to third-party websites . These are not under the control of Cryopoint. These are not under the control of Cryopoint. Cryopoint accepts no responsibility for the content of third-party websites. At the timelinks were created, Cryopoint checked the external websites for possible legal violations. However, it is not possible for Cryopoint to constantly check external websites, so that no liability can be accepted for subsequent changes . Should Cryopoint become aware of any legal infringements on linked third-party websites , Cryopoint will remove the links from its websites immediately. 1.10 Minority of participants Cryopoint’s offers are aimed at customers of legal age. If you have not yet reached the age of 18 , you are not permitted to book offers from Cryopoint. Cryopoint may permit use in individual cases prior to the age of majority at , provided that the written consent of a legal guardian has been obtained and the underage customer is accompanied by a legal guardian. Permission is at the solediscretion of Cryopoint and may be refused.1.11 Limitation of liabilityCryopoint is not liable for any damages suffered by customers. This does not apply to liability for breach of an essential contractual obligation and for liability for damage to the participant due to injury to life, body and health, as well as for damage due to an intentional or grossly negligent breach of duty by Cryopoint, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment makes the proper execution of the contract possible in the first place and on whose observance the contractual partner may regularly rely. An essential contractual obligation of Cryopoint is in particular, but not exclusively, the continuous provision of different applications. Cryopoint is also not liable for damages caused by the participant’s own fault. This does not apply if Cryopoint, its legal representatives or vicarious agents are partly at fault. Cryopoint is not liable for damage to or loss of items brought in. This does not apply to damage caused by an intentional or grossly negligent breach of duty by Cryopoint, its legal representatives or vicarious agents. The storage of items in the application rooms is at the participant’s own risk. Cryopoint strongly advises against bringing cash or valuables into the premises of Cryopoint or storing them in the changing rooms provided. Cryopoint is not liable for the loss of or damage to valuables or cash stored by customers in the changing rooms or otherwise brought into the premises of Cryopoint. This does not apply to damages due to an intentional or grossly negligent breach of duty by Cryopoint, its legal representatives or vicarious agents. Cryopoint offers the possibility of depositing valuables at the reception.2Special features when booking treatment offers2.1 Offer and conclusion of contractCryopoint offers various offers for booking.In our stores you have the opportunity to take advantage of various beauty and wellness offers. In the “ice box” you have the opportunity to book afull-body cold treatment in our cryochamber.The presentation on the Cryopoint website and the Magiclineor Shore booking system of services and products does not constitute a bindingoffer. By making a booking or clicking on “Book now”, you are making a binding appointment booking. The contract is only concluded when Cryopoint accepts this request and confirms this to you in an e-mail. Cryopoint reservesthe right to refuse acceptance for an important reason.An important reason is in particular the prior violation of the house rules,other legal violations and the booking party’s minority.2.2 PaymentDepending on the location, payment is made in cash, by EC/credit card or online via theplatforms Magicline or Shore. There is no entitlement to certain payment methods. Magicline and Shore provide various payment options (e.g.credit card, direct debit).The monthly amount for memberships is charged and collected on the first day of each subsequent month in accordance with thedirect debit authorization issued, irrespective of the date on which thecontract is concluded (e.g.: contract concluded on the 15thof a month, collection in subsequent months on the 1st).Cash payment in our stores may be possible depending on the location. Payment by EC card may be possible in your store. The availability of EC card payment may vary depending on the location. Please inform me in advance about the payment options at your location. There is no entitlement to use a payment method other than the one available at at your location. In the event of a failed payment, in particular but not exclusively due to insufficient funds in the account, Cryopoint reserves the right to claim damages incurred . 2.3 RIGHT OF WITHDRAWAL If you are a consumer, you have a right of withdrawal when concluding a contract via the website or on site at Cryopoint in accordance with the statutory provisions . You are a consumer if you are a natural person and conclude the contract with Cryopoint for a purpose that cannot be attributed to your commercial activity or your independent professional activity. You will be informed about your right of withdrawal below: Cancellation policy You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract was concluded. To exercise your right of withdrawal, you must inform Cryopoint of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or email). You can use the attached sample withdrawal form at the end of the GTC (Appendix 1a for bookedservices), but this is not mandatory.To meet the withdrawal deadline, it is sufficient for you to send the notification of theexercise of the right of withdrawal before the withdrawal period has expired.Consequences of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments,which we have received from you, without undue delay and in any event not later than 14 days fromthe day on which we are informed about your decision to withdraw from this contract at. For this repayment, we will use the same means of payment, that you used for the original transaction, unless expressly agreed otherwise with you ; in no case will you be charged any fees for this repayment. If appointments or applications have already been used, these will be deducted pro rata from the amount originally paid . End of cancellation policy 2.4 Automatic contract renewal Memberships are automatically renewed after the minimum term has expired, unless is terminated with a notice period of 4 weeks to the end of the month. Contracts purchased online or in the studio must be confirmed either by a digital signature or by actively confirming the GTCs and the contractual terms and conditions . The link to this form will be sent by email to after purchase. Membership quotas are non-transferable and can only be used by one person and therefore cannot be shared with other people. The monthly membership fee is due on the 1st of each month and is debited from the payment method on file. Late cancellations will be deducted from the quotas. Unused quotas cannot be carried over to the following months. Exceptions for medical reasons after consultation and presentation of a certificate. 2.5 Cancellation by the member All memberships offered can be cancelled on a monthly basis after the minimum term of one month has expired. Memberships must be terminated no later than fourweeks before the end of the following month.You are entitled to extraordinary termination for good cause.Good cause includes in particular:The occurrence of pregnancy. In this case, the termination must be accompanied by a medicalcertificate from an appropriate specialist.In the event of an illness that would make the continued use of ourservices impossible or harmful. In this case, the notice of termination must be accompanied by a medical certificate from an appropriate specialist certifying the inability to play sport . It is not necessary to specify the illness or the underlying circumstance. If the use of individual, notcompletely insignificant parts (e.g. course offers or individualdevice groups) remains possible, extraordinary termination is not permitted.If the main place of residence is moved to a location more than 50 km away from the nearestCryopoint store. In this case, a registration certificate from the competent authority must be enclosed with the notice of termination. If a Cryopoint store is closed or relocated, if the nearest Cryopoint store is then at least 30 km further away from your main residence than the closed or relocated Cryopoint studio. Your notice of termination must be received by Cryopoint in text form. Notices of termination of membership must be submitted exclusively in text form (by e-mail or by post) to the relevant Cryopoint location. This only becomes legally effective upon receipt of the notice of termination at the relevant location. Cancellations sent to other locations or via other communication channels (e.g. by telephone, in person, via social media) cannot be taken into account . A paused contract is considered inactive and cannot be terminated in the month of the pause. 2.6 Termination by Cryopoint If you are in arrears with the payment of a fee corresponding to two monthly fees , Cryopoint reserves the right to terminate the contract without notice. In the event of a repeated breach of the house rules, Cryopoint reserves the right to terminate the contract without notice. Termination for other good cause remains unaffected by this. In the event of termination for good cause, Cryopoint expressly reserves the right to assert further claims for damages in accordance with the statutory provisions . 3. special features when purchasing goods (merchandise and other products) 3.1 Warranty For contracts with entrepreneurs, the warranty period is 12 months. A right of return exists exclusively for consumers (§ 13 BGB). The statutory warranty period of two years from delivery of the goods applies. If the customer is an entrepreneur within the meaning of § 14 BGB, the following additional provisions apply: The warranty period is one year from delivery or, if acceptance is required, from acceptance. This does not apply to claims for damages due to injury to life, body and health, as well as for damages due to an intentional or grossly negligent breach of duty by Cryopoint, its legal representatives or vicarious agents. Goods delivered by Cryopoint must be inspected immediately after delivery to . With regard to obvious or other defects that would have been recognizable during an immediate and careful inspection, the goods shall be deemed approved unless Cryopoint has received a notice of defects within a maximum of 7 working days from the delivery of the goods to . If a defect that was not recognizable during a careful inspection becomes apparent later, the goods shall be deemed approved, unless Cryopoint receives a notice of defect within 7 working days of the defect becoming recognizable. If the defect would have been recognizable at an earlier time under normal use, this time is decisive for the start of the 7-day complaint period. At the request of Cryopoint, rejected goods must be sent carriage paid to Cryopoint for inspection. In the event of a justified complaint, Cryopoint will reimburse the costs of the cheapest shipping route. If the Buyer has modified the goods himself or through the involvement of third parties without the consent of Cryopoint, the Buyer shall bear the additional costs of rectification of defects if costs exceeding the usual rectification costs have been incurred as a result of the modification. If rectification of defects is impossible or unreasonably difficult as a result of a change to the goods, the warranty shall not apply. In the case of an agreement on the delivery of goods as “used”, any warranty rights for material defects are excluded. 3.2 Right of return For products purchased in the stores or in the online store, Cryopoint grants you a right of return within a period of 14 days from the date of purchase in addition to the statutory provisions. In the event of a return, Cryopoint will refund the purchase price paid. This only applies on condition that product is still in its original condition, i.e. in its original packaging and undamaged. Cryopoint reserves the right to inspect the product for loss of value before taking it back and to refuse to take it back in the event of loss of value for which the customer is responsible. Products purchased in a local store can only be returned to the respective location . A transferability of the right of return to other locations is excluded. For refunds, Cryopoint will use the means of payment that was used for the purchase. 4. Special features in connection with the “cold” offer 4.1 Application requirements Participants in the Cryo application are obliged to consult their treating physician before using in order to rule out possible health risks. In particular, inform your doctor of the possibility of health reasons for exclusion. You can find this below under point 4.2. Before participating in a cryo application, the participant is obliged to complete the Cryo-Kammer consensus declaration or the medical history form truthfully . Only by providing complete and truthful information can possible risks to your health or contraindications be ruled out . When using the cryo-chamber, the use of eye protection, i.e. the wearing of gloves, mouth and ear protection and the wearing of socks and sturdy footwear is mandatory. It is recommended that you also wear swimwear or underwear during the cryo application. Jewelry, h, glasses and contact lenses must be removed before use . Weak, elderly or disabled persons and persons with sensory or perceptual disorders (e.g. impaired vision or hearing, impaired temperature perception) may only enter the cryo chamber when accompanied by support staff. Before, during and after the cryo application, it is essential to follow the instructions of our employees in order to avoid health risks. 4.2 Health preconditions for use Use is not permitted in the following cases: untreated high blood pressure, heart attack in the last 6 months, advanced stage of arterial occlusive disease, cryoglobulinemia, pregnancy, epilepsy, acute infectious diseases and open wounds. 4.3 Availability The availability of cold offers may vary depending on the location. Please find out about availability at your Cryopoint location. Otherwise, section 1.6 applies to availability. 4.4 Note on the HWG (Heilmittelwerbegesetz) Cryopoint expressly makes no promise of a cure. The applications serve exclusively for general well-being and do not replace medical advice, examination or treatment. The effects of whole-body cold treatments are assessed differently according to the current state of science. Cryopoint believes in the effect of the Cryo application and offers it to its customers for this reason. For legal reasons, Cryopoint points out that the offer of the Cryo application does not constitute a promise of cure. Cryopoint does not guarantee or promise any improvement of the physical condition or a cure or improvement of an existing illness of the participant as a result of the Cryo application. The information on the Cryopoint website does not constitute medical advice, examination or diagnosis. Before taking part in a cryo treatment , you should consult your doctor to rule out any possible risks and contraindications. 4.5 Note on temperature specifications for the cold treatments All temperature specifications for the individual cold treatments, such as the “ice box” (cold chamber), the Cryospot and the Cryoshaper, are temperature ranges specified by the respective device manufacturer in which the devices operate. This means that the cold chamber can have a “cooling capacity” of up to -110°C in a closed system. Due to the regular door openings when customers enter and exit, a temperature loss cannot be avoided. As a result, the temperature specifications do not refer to the permanent temperature inside and deviations may be expected in the applications. The Cryospot or the open nitrogen cabin also achieve a cooling capacity of up to -150°C. With single-chamber systems or open systems such as the Cryospot, it is almost impossible to guarantee these temperatures during use. The temperature ranges specified by the Cryoshaper do not refer to the skin temperature generated, but to the cold/ heat output at the applicator handpiece. The individual perception of cold depends on the respective physical condition, in particular the body temperature, and can therefore vary from person to person . Differences in the subjective perception of temperature do not constitute a defect in performance. Temperature deviations due to external influences, technical limitations or subjective perception do not justify any claims for reduction, withdrawal or compensation. 5. Applicable law and place of jurisdiction For consumers, the statutory place of jurisdiction applies. For entrepreneurs, the exclusive place of jurisdiction is the registered office of Cryopoint Franchise GmbH. The law of the Federal Republic of Germany applies to all contracts concluded with Cryopoint. The application of the UN Convention on Contracts for the International Sale of Goods is excluded. If the buyer is a consumer and at the time of the order has his usual place of residence in a country other than the Federal Republic of Germany, mandatory legal provisions of this country remain unaffected by the choice of law made at . If the buyer is an entrepreneur and at the time of the order has his registered office in Germany, the exclusive place of jurisdiction is the registered office of the seller. In all other respects, the statutory provisions applicable to jurisdiction apply. 6Subject to change Cryopoint reserves the right to change its general terms and conditions for important reasons. An important reason may be in particular, but not exclusively, a change in statutory provisions, issued case law or a significant change in the economic circumstances . In addition, Cryopoint reserves the right to extend the scope of these terms and conditions,to include newly opened locations.Cryopoint shall inform customers of any changes by email toat least 6 weeks before they come into force. If no objection is raised within this period, the changes are deemed to have been accepted by . If you do not agree with a change to the terms and conditions of Cryopoint , you can object to the change in writing within the period specified by Cryopoint . In this case, Cryopoint reserves the right to terminate the contract . If an amendment to the GTC is not objected to within the specified period, the terms and conditions shall be deemed accepted. 7Dispute resolution Cryopoint is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board. Appendix 1a: Revocation form for services & digital content The revocation is addressed to Cryopoint Franchise GmbH, Kaiser-Wilhelm-Str. 9, 20355 Hamburg, Germany, Management: Felix Hinz and Ashkan Esmat, e-mail: [email protected]. I/we hereby revoke the contract concluded by me/us for the provision of the following service: Contract dated: Name of the consumer(s): Address of the consumer(s): Signature of the consumer(s) (in the case of revocation by email, the signature is not required) Place, date Appendix 1b: Revocation form for purchase contracts The revocation is addressed to Cryopoint Franchise GmbH, Kaiser-Wilhelm-Str. 9, 20355 Hamburg, Management: Felix Hinz and Ashkan Esmat, e-mail: [email protected]. I/we hereby revoke the contract concluded by me/us for the purchase of the following product(s): Ordered on/received on: Name of the consumer(s): Address of the consumer(s): Signature of the consumer(s) (In case of revocation by email, the signature is not required) Place, date Appendix 2: House rules The following house rules are part of the general terms and conditions of Cryopoint. They apply at all Cryopoint locations. Participants and other visitors must comply with these house rules at all times. Please let our staff know before the start of each treatment what 10 injuries, health or physical restrictions you have. They will inform you whether it is safe to carry out the application under which conditions. On request, Cryopoint will provide you with gloves, a headband, face mask and shoes for each ice box session. Depending on thelocation, this may incur costs. At the end of the application, the items must be returned to the employee or the designated container/place . The utensils remain the property of Cryopoint. Do not deviate from the instructions of the employee. An application that is not carried out accurately or in a different way may pose a risk of injury. Follow the instructions of the employee and staff when entering and leaving the premises. If you end an application prematurely, always wait until the display shows you the end of the duration before you leave the application (e.g. Boa lymphatic massage). 8.e.g. Boa lymphatic massage). 8. Standard clauses Data protection: Cryopoint’s data protection declaration applies (available at www.cryopoint.com/datenschutz). Force majeure: Cryopoint is not liable for delays or cancellations of services due to force majeure (e.g. pandemics, natural disasters, official orders).